Refund policy

30-day return period

You may request a return within **30 days after delivery**. To qualify, the item must be unused, unworn, unaltered, undamaged, and in its original packaging with all accessories, manuals, and safety materials. You must provide the receipt or order number.

Do not send a return without authorization. Start a return by emailing **support@sentrigear.com**. If approved, we will provide return instructions. Returns sent without authorization or to an address not provided by us may be rejected or lost.

### Non-returnable items

For safety, hygiene, legal, and shipping reasons, we do not accept returns of:

- items showing signs of use, impact, wear, modification, disassembly, misuse, or improper charging;
- personalized, custom, clearance, final-sale, or gift-card items;
- opened consumables or products containing fuel, lighter fluid, or hazardous residue;
- items prohibited from being mailed or transported back to us;
- products seized, confiscated, or retained by law enforcement, customs, airport security, a carrier, school, employer, venue, or other authority; or
- returns requested more than 30 days after delivery, except where mandatory law provides otherwise.

### Defective, damaged, or incorrect items

Inspect your order promptly. Contact us within **7 days after delivery** if an item is defective, damaged in transit, or different from what you ordered. Include clear photos or video showing the issue, the packaging, and the shipping label. We may request reasonable troubleshooting that does not require unsafe handling. If the claim is confirmed, Sentri Gear will provide an appropriate replacement, refund, or other remedy and cover authorized return costs where required.

Normal wear, cosmetic variation, depleted batteries, damage from impact or misuse, unauthorized repair, improper storage, water exposure, overheating, incompatible chargers, or failure to follow instructions is not a manufacturing defect.

 Return shipping

For an approved change-of-mind return, the customer pays return shipping and is responsible for safe, lawful, trackable delivery. Original shipping charges are not refundable unless required by law. For a confirmed Sentri Gear error or covered defect, we will provide or reimburse reasonable authorized return shipping.

 Refunds

We inspect returns after receipt. If approved, the refund is issued to the original payment method. Financial institutions may take additional time to post it. We may deduct loss in value caused by handling beyond what is reasonably necessary to inspect the product, to the extent permitted by law.

 Exchanges

The fastest way to obtain a different item is to return the eligible original item and place a new order after the return is approved. Replacement inventory is not guaranteed.

 Cancellations

Cancellation requests should be sent immediately to **support@sentrigear.com**. We cannot guarantee cancellation after processing or shipment. If already shipped, the return rules above apply.

Nothing in this policy limits non-waivable consumer rights.