Shipping policy
Order processing
Orders are normally reviewed and processed within **1–3 business days**, excluding weekends and public holidays. Processing may take longer during high-volume periods, when an order requires address or age verification, or when additional legal or carrier review is required.
An order confirmation does not guarantee acceptance or shipment. Sentri Gear may cancel or limit an order if an item cannot lawfully be sold, possessed, carried, imported, exported, or delivered to the destination; if the carrier will not accept it; if fraud is suspected; or if inventory is unavailable. If we cancel an order before shipment, we will refund the amount paid for the cancelled item.
Delivery estimates
Estimated delivery times shown at checkout begin after processing and are estimates only. They are not guaranteed delivery dates. Weather, customs, carrier disruptions, remote destinations, security screening, and local restrictions may cause delays.
If we cannot ship within the time stated at checkout or otherwise promised, we will notify you and, where required by law, give you the option to agree to the delay or cancel the unshipped portion for a refund.
Shipping destinations and restrictions
We ship only to destinations supported at checkout. Certain products—including impact tools, pointed tools, batons, Kubotan-style items, glass breakers, lighters, and lithium-battery products—may be unavailable in particular countries, states, counties, cities, territories, military addresses, P.O. boxes, or carrier service areas.
Availability at checkout is not a representation that an item is lawful in your location. The customer is responsible for checking all applicable laws and rules before ordering. We may request additional information, refuse shipment, or cancel an order when a restriction may apply.
Customs, duties, and taxes
For international orders, the recipient is responsible for import eligibility and for any customs duties, taxes, brokerage fees, permits, inspections, seizures, or other charges imposed by the destination. Sentri Gear does not reimburse charges imposed by a government or carrier. If a parcel is refused, abandoned, returned, or seized because of a destination restriction or the recipient's failure to complete import requirements, any refund will be determined after deducting non-refundable shipping, return, customs, and handling costs, to the extent permitted by law.
Address changes
Contact **support@sentrigear.com** as soon as possible if an address is incorrect. We cannot guarantee changes after an order enters processing. The customer is responsible for providing a complete and accurate delivery address.
Tracking and delivery
Tracking may take several business days to update. A carrier scan marked “delivered” is evidence of delivery but does not prevent us from reviewing a supported claim. If tracking shows delivery and you cannot locate the parcel, check the delivery area, household members, neighbors, building management, and the carrier before contacting us.
Lost or damaged parcels
Report visible transit damage, missing contents, or non-delivery to **support@sentrigear.com** within **7 days** after delivery or the expected delivery date. Include the order number, a description, photographs of the item and all packaging where applicable, and any carrier report. Keep the packaging until the claim is resolved. We will review the claim and may offer replacement, refund, or another remedy required by law. We are not responsible for loss caused by an incorrect address supplied by the customer, an unauthorized freight forwarder, or package forwarding after confirmed delivery.